:root {
  --primary: #4f46e5;
  --primary-hover: #4338ca;
  --primary-tint: #eef0fe;
  --ink: #1a1f2b;
  --muted: #6b7280;
  --canvas: #f7f8fa;
  --surface: #ffffff;
  --border: #eceef1;
  --success: #1a7f43;
  --success-bg: #e7f6ec;
  --danger: #c0392b;
  --danger-bg: #fdeceb;
  --warning: #c47d10;
  --warning-bg: #fff3e0;
  --radius: 8px;
  --radius-lg: 12px;
  --maxw: 960px;
}

* { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body {
  margin: 0;
  font-family: system-ui, -apple-system, "Segoe UI", sans-serif;
  color: var(--ink);
  background: var(--canvas);
  line-height: 1.6;
  font-size: 14px;
}
.container { max-width: var(--maxw); margin: 0 auto; padding: 0 20px; }
main.container { padding-top: 28px; padding-bottom: 56px; }

/* nav */
nav { background: var(--surface); border-bottom: 1px solid var(--border); }
.nav-inner { display: flex; align-items: center; gap: 18px; padding: 12px 20px; max-width: var(--maxw); margin: 0 auto; }
.nav-inner a { color: var(--ink); text-decoration: none; font-size: 13px; opacity: .8; }
.nav-inner a:hover { opacity: 1; }
.wordmark { font-weight: 700; letter-spacing: -.3px; color: var(--primary) !important; opacity: 1 !important; font-size: 15px; }
.nav-spacer { margin-left: auto; }
.nav-inner form { display: inline; margin: 0; max-width: none; }

/* headings + text */
h1 { font-size: 26px; font-weight: 700; letter-spacing: -.5px; margin: 0 0 16px; }
h2 { font-size: 17px; font-weight: 600; letter-spacing: -.2px; margin: 28px 0 12px; }
a { color: var(--primary); }

/* subnav (cross-link rows) */
.subnav { display: flex; gap: 14px; align-items: center; font-size: 13px; margin: 0 0 20px; color: var(--muted); }
.subnav a { color: var(--primary); text-decoration: none; }
.subnav a:hover { text-decoration: underline; }

/* cards */
.card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius-lg); padding: 18px; }

/* tables */
table { width: 100%; border-collapse: collapse; background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius-lg); overflow: hidden; font-size: 13px; }
th { text-align: left; font-size: 10px; text-transform: uppercase; letter-spacing: .5px; color: var(--muted); padding: 10px 12px; border-bottom: 1px solid var(--border); font-weight: 700; }
td { padding: 11px 12px; border-bottom: 1px solid #f3f4f7; }
tr:last-child td { border-bottom: none; }
td a { text-decoration: none; font-weight: 600; }
td a:hover { text-decoration: underline; }

/* forms */
form { display: grid; gap: 14px; max-width: 480px; }
label { font-weight: 600; font-size: 12px; color: var(--ink); }
input, textarea, select { width: 100%; padding: 9px 11px; border: 1px solid #d9dde4; border-radius: var(--radius); font-size: 14px; font-family: inherit; background: var(--surface); color: var(--ink); }
input:focus, textarea:focus, select:focus { outline: none; border-color: var(--primary); box-shadow: 0 0 0 3px var(--primary-tint); }
.error { color: var(--danger); font-size: 13px; }

/* buttons */
button, .btn {
  display: inline-block; padding: 9px 15px; border-radius: var(--radius);
  font-size: 13px; font-weight: 600; border: 1px solid transparent; cursor: pointer;
  font-family: inherit; text-decoration: none; background: var(--primary); color: #fff;
}
button:hover, .btn:hover { background: var(--primary-hover); }
.btn-secondary { background: var(--surface); color: var(--ink); border-color: #d9dde4; }
.btn-secondary:hover { background: #f3f4f7; }
.btn-danger { background: transparent; color: var(--danger); border-color: #f0cdc9; }
.btn-danger:hover { background: var(--danger-bg); }

/* status pills */
.pill { display: inline-block; padding: 3px 9px; border-radius: 20px; font-size: 11px; font-weight: 600; background: var(--primary-tint); color: var(--primary); }
.pill-success { background: var(--success-bg); color: var(--success); }
.pill-danger { background: var(--danger-bg); color: var(--danger); }
.pill-warning { background: var(--warning-bg); color: var(--warning); }

audio { width: 100%; max-width: 480px; }

/* workspace shell */
.ws-topbar { display: flex; align-items: center; margin: 0 0 12px; }
.tenant-switcher { max-width: 260px; font-weight: 600; }
.tenant-name { font-weight: 700; font-size: 18px; color: var(--ink); }
.section-nav { display: flex; gap: 4px; border-bottom: 1px solid var(--border); margin: 0 0 8px; }
.section-nav a { padding: 8px 12px; text-decoration: none; color: var(--muted); font-size: 13px; font-weight: 600; border-bottom: 2px solid transparent; }
.section-nav a:hover { color: var(--ink); }
.section-nav a.active { color: var(--primary); border-bottom-color: var(--primary); }
.breadcrumbs { font-size: 12px; color: var(--muted); margin: 0 0 20px; }

/* overview */
.stats-row { display: grid; grid-template-columns: repeat(4, 1fr); gap: 12px; margin: 0 0 28px; }
.stat-card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius-lg); padding: 16px; display: flex; flex-direction: column; gap: 4px; }
.stat-num { font-size: 28px; font-weight: 700; color: var(--ink); }
.stat-label { font-size: 11px; text-transform: uppercase; letter-spacing: .5px; color: var(--muted); }
.queue { display: flex; flex-direction: column; gap: 8px; }
.queue-row { display: flex; align-items: center; gap: 10px; background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 10px 12px; font-size: 13px; }
.queue-kind { font-size: 10px; text-transform: uppercase; letter-spacing: .5px; color: var(--muted); font-weight: 700; }
.queue-time { margin-left: auto; color: var(--muted); font-size: 12px; }
.queue-row form { margin: 0; }

/* call detail */
.summary-card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius-lg); padding: 18px; margin: 0 0 24px; }
.summary-row { display: flex; gap: 12px; padding: 6px 0; font-size: 14px; align-items: center; }
.summary-label { width: 90px; color: var(--muted); font-size: 12px; font-weight: 600; }
.transcript { display: flex; flex-direction: column; gap: 8px; margin: 0 0 24px; }
.bubble { max-width: 75%; padding: 9px 13px; border-radius: var(--radius-lg); font-size: 14px; }
.bubble-speaker { display: block; font-size: 10px; text-transform: uppercase; letter-spacing: .5px; color: var(--muted); margin-bottom: 2px; }
.bubble-agent { align-self: flex-start; background: var(--primary-tint); }
.bubble-caller { align-self: flex-end; background: var(--canvas); border: 1px solid var(--border); }
.outcome-card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 12px 14px; margin: 0 0 10px; font-size: 13px; }
.outcome-card form { margin: 8px 0 0; }
.muted { color: var(--muted); font-size: 13px; }

/* agent settings */
.agent-form { max-width: 720px; gap: 16px; margin-bottom: 64px; }
.agent-form .card { display: grid; gap: 14px; padding: 20px 22px; }
.agent-form .card > h2 { margin: 0; padding-bottom: 12px; border-bottom: 1px solid var(--border); }
.agent-form label { display: grid; gap: 5px; }
.field-hint { color: var(--muted); font-size: 12px; margin: -4px 0 2px; }
.agent-form .check { display: flex; align-items: center; gap: 8px; font-weight: 500; font-size: 13px; }
.agent-form .check input { width: auto; margin: 0; }

/* grid rows (hours + pricing share column tracks) */
.hours-row, .grid-head-hours { display: grid; grid-template-columns: 96px 1fr 1fr 76px; gap: 10px; align-items: center; }
.pricing-row, .grid-head-pricing { display: grid; grid-template-columns: 2fr 1fr 1fr; gap: 10px; }
.hours-row > span { font-size: 13px; font-weight: 600; }
.grid-head-hours > span, .grid-head-pricing > span { font-size: 10px; text-transform: uppercase; letter-spacing: .5px; color: var(--muted); font-weight: 700; }

.agent-head { display: flex; align-items: baseline; gap: 10px; margin: 0 0 16px; }
.agent-head .muted { margin: 0; }

/* sticky save bar */
.save-bar { position: sticky; bottom: 0; display: flex; justify-content: flex-end; gap: 10px;
  padding: 12px 0; margin: 0; background: linear-gradient(to top, var(--canvas) 70%, transparent); }